Att Looks Like We Hit a Rough Patch but We re Working on It Give Us a Moment and Try Again

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No contracts required to receive the lowest available cost
No data caps for whatever fiber plans
Valuable perks and promotional offers

Don't Like

Much slower DSL plans are more prevalent than fiber options
No manner to avert boosted monthly router fees if you're not a fiber customer
Data caps enforced on all non-cobweb plans

Then, where does that put AT&T at present? If you're living in one of the 21 states where AT&T provides internet service and eligible for one of the company's fiber plans, then y'all're in a perfect spot. AT&T's fiber internet offers a great connection at a terrific value. However, well-nigh customers within AT&T's service surface area aren't living in homes wired for cobweb. Instead, AT&T connects those customers using fixed wireless or a DSL hybrid service. That means less value and much slower speeds than what y'all'll go with fiber.

In other words, recommending AT&T Internet comes down to where you live and what's available at your address. If AT&T Fiber is an option, then motion it right to the top of your list. But if you're non serviceable for fiber, store effectually to run across if you tin can do improve than AT&T's stock-still wireless or DSL solutions.

AT&T Internet plans and prices

AT&T offers several fiber internet plans, none of which come up with contracts or data caps. The visitor tells CNET that 3 of those fiber plans -- Internet 300, Internet 500 and Internet yard -- are available to simply under a third of customers in the company's footprint. The multi-gig plans are available to a smaller portion of that base of operations, currently just over 5 one thousand thousand.

The rest of the plans use a DSL/fiber hybrid arroyo to service the residual of AT&T's customer base of operations, though the addition of DSL infrastructure ways that speeds are a lot slower.

Here'southward your full list of options:

AT&T home net plans

Plan	Max speeds	Promo toll (get-go 12 months)	Regular monthly price (later 12 months)	Equipment fee	Data Cap
AT&T Fixed Wireless	25Mbps download, 1Mpbs upload	$70	$lxx	None	350GB
AT&T Cyberspace 10	10Mbps download, 1Mpbs upload	$55	$70	None	1TB
AT&T Internet eighteen	18Mbps download, 1Mpbs upload	$55	$lxx	None	1TB
AT&T Internet 25	25Mbps download, 2Mpbs upload	$55	$70	None	1TB
AT&T Internet 50	50Mbps download, 10Mpbs upload	$55	$70	None	1TB
AT&T Internet 100	100Mbps download, 20Mpbs upload	$55	$seventy	None	None
AT&T Fiber - Internet 300	300Mbps download, 300Mpbs upload	$55	$55	None	None
AT&T Cobweb - Internet 500	500Mbps download, 500Mpbs upload	$65	$65	None	None
AT&T Fiber - Cyberspace 1000	940Mbps download, 880Mpbs upload	$80	$eighty	None	None
AT&T Fiber - Cyberspace 2000	2Gbps download, 2Gbps upload	$110	$110	None	None
AT&T Fiber - Internet 5000	5Gbps download, 5Gbps upload	$180	$180	None	None

AT&T offers at to the lowest degree iii of the above plans for most of its serviceable areas. In a few geographic locations, mainly rural or suburban areas, you may simply have access to AT&T Net Basic (not shown in the tabular array in a higher place), which features either a 5-megabits-per-2d program or ane offer 1.five or 0.8Mbps. Basic is the right word for it and perhaps that'due south likewise generous.

Image of AT&T trucks installing fiber-optic broadband. — AT&T says that it's expanding its cobweb network with a goal of covering 30 one thousand thousand customer locations by 2025.
Stephen Shankland/CNET

Here are the internet connection types AT&T offers

At that place are a couple of potential outcomes when you seek to sign up for AT&T Internet. If y'all meet whatever of the 300, 500 or gig speed tiers offered at your accost, you have admission to AT&T's cobweb internet service, which uses 100% cobweb technology. Fiber connections are symmetrical by blueprint, which means that your upload speeds will be just as fast as your downloads, unlike DSL, cable and other modes of net. That's particularly useful for videoconferencing, transferring files (for those of us working and schooling from home) and online gaming.

Outside of the fiber plans, well-nigh of AT&T'south plans are DSL, a hybrid of fiber-optic and copper cable. This means speeds are much slower than a pure fiber connection, and yous won't see upload speeds as high as your download speeds.

In addition to AT&T's cobweb and DSL plans, the visitor offers a fixed-wireless option, which involves installing an antenna and wireless equipment inside the dwelling house. Speeds won't become much college than 25Mbps with a connexion similar that -- it'south intended mostly for homes that lack other options for getting online.

According to the virtually recent report from the Federal Communications Committee, AT&T Internet plans are xxx% fiber, 7% stock-still wireless and the rest are DSL. That said, the FCC's numbers are out of date (and the data comes with enough of other flaws, besides).

An AT&T spokesperson wouldn't disclose the most current breakdown of its service plans when nosotros asked, but the company says its fiber footprint is larger than the FCC's yr-former data suggests. As we mentioned at the summit of the page, AT&T'southward CEO has doubled down on the visitor's commitment to fiber expansion.

Map showing AT&T coverage — AT&T home internet is available in 21 states throughout the Southward, the West and the Midwest.
FCC/Mapbox

AT&T Internet availability

AT&T'southward cyberspace service area covers 21 states across the land. The listing includes Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Missouri, Mississippi, Due north Carolina, Nevada, Ohio, Oklahoma, South Carolina, Tennessee, Texas and Wisconsin. Y'all can dig deeper on the AT&T coverage map to uncover the specific cities included within each state.

What to expect from your AT&T Internet bill

For the near part, AT&T Net is straightforward. But at that place are a few differences from other internet service providers worth paying attention to.

Yous tin can at present skip the equipment fee

Through 2021, AT&T charged an extra $10 a month to utilize its AT&T Wi-Fi Gateway. It didn't matter if you had your own equipment. That fee was inescapable. Now, here in 2022, AT&T includes the equipment rental in your monthly fee. This is great news for customers and a decent, fair move by AT&T.

Quondam fees

AT&T charges $99 for a total, in-home tech installation. For some addresses, there'due south no self-install pick (you have to go online to find out if yous "qualify" for the self-install kit). On the positive side, you'll frequently find online promos where the $99 fee is waived (typically for the higher-speed plans), then keep your optics peeled for offers like that. If none are available, you could likewise ask them to waive it when you're calling to sign up.

If you're struggling to get a point in the far reaches of your home, AT&T will sell you a Smart Wi-Fi Extender to pair with the gateway. Those will cost you $50 each.

No data caps -- at to the lowest degree not with most plans

This is where things get a fiddling squirrelly. For the most part, AT&T Cyberspace plans don't come with data caps. Customers get unlimited data with all fiber plans. That means you lot won't have to runway your information usage for fear of fees or throttling issues once you hit some arbitrary threshold. But in that location's still a decent clamper of AT&T's geographic footprint where fiber isn't yet available. In many of those cases, in that location is a data allowance.

AT&T Internet plans from 0.8Mbps-75Mbps have a data cap of ane terabyte (1,000 gigabytes). If you get over that monthly limit, yous'll incur a $10 charge for each additional 50GB of information that you utilise, up to $100 a month. That's right on par with other major providers who enforce a information cap, including Comcast Xfinity and Cox, but both offering a slightly higher cap, at around 1.25TB (1,250GB). Cox as well waives all of your overage charges the first month yous intermission the cap. But don't look a complimentary pass similar that from AT&T.

If you think you're likely to surpass AT&T's data allowance, yous can upgrade your program to include unlimited information for an additional $30 a month. Another choice is to choose a Idiot box and net package, which would let you to go unlimited information at no actress charge -- though at that place's usually a contract involved with any bundling of services.

One last caveat -- the information allowance for AT&T Fixed Wireless Net is 350GB a calendar month. While the $x charge for each additional 50GB you utilize is the aforementioned as above, fixed wireless customers can be billed up to $200 extra per month for overage fees. That's a recipe for sticker shock, then you'll desire to be actress cautious with your data usage if you're a fixed wireless subscriber.

Access to the AT&T Wi-Fi Hot Spot Network is free

AT&T's nationwide network of over 30,000 hotspots is costless to all AT&T Internet customers. This allows yous to connect when you're away from dwelling house without using your mobile data. Bank check out AT&T's mobile hotspot map to become a sense of where you can discover those available locations.

AT&T Internet offers nice deals and promotions

AT&T likes to run short-term promotions and deals throughout the year. One of the main promos offered is a $150 AT&T Visa Reward Card for new fiber customers who order online.

If you lot opt for the company'southward fastest plans, Net 1000 or to a higher place, AT&T will throw in a free subscription to HBO Max. That'southward a decent value: HBO Max costs $fifteen a calendar month, worth $180 a twelvemonth. Also, many ISPs will cut y'all off subsequently a yr, but AT&T will encompass the subscription for the life of your time as an internet customer.

Chart showing customer satisfaction for internet service providers — American Customer Satisfaction Index

AT&T Internet boasts strong customer satisfaction numbers

AT&T crows that "you deserve the best," and the company points to its stellar showing in J.D. Power'south U.s. Residential Isp Satisfaction Study as evidence that information technology'southward delivering. AT&T nabbed the top spot in that report's Northward Central and Southward regions, with an average score of 738 on a i,000-bespeak scale. Only Verizon (758) and Midcontinent (754) tin can indicate to a higher boilerplate in the survey, but they each only competed in one region. AT&T locked horns with the contest in three areas.

AT&T Internet fared simply too with the American Customer Satisfaction Index, which releases a yearly customer satisfaction survey for internet providers. AT&T's 2022 score of 71/100 was tied with Verizon Fios for the acme spot and well ahead of all other competitors and the industry average of 65. AT&T also saw a jump of only over iv% in its score from the previous yr, which was the biggest jump among all providers from 2022 to 2021.

The ACSI also surveys client satisfaction with each provider's Wi-Fi equipment, and just like the overall score, AT&T saw a 4-point bump here, as well. With a 74 out of 100, AT&T's equipment tied with Verizon for the top spot among all providers.

To sum information technology upwards

If AT&T Fiber is an pick for your accost, it's tough to find a better combination of service and affordability. The take hold of? AT&T'southward cobweb plans aren't an option for approximately two-thirds of the company's coverage area. All other AT&T plans are fraught with bug not faced past cobweb, from slower download speeds to data caps. Simply put, don't hesitate if you tin hop on an AT&T Fiber program, but research your options if merely lower speeds are offered in your surface area.

AT&T Internet FAQs

Does AT&T Internet Service require a contract?

No. While the promo cost on some plans expires after your first year of service, you don't have to sign a term agreement to receive that toll.

Is AT&T Internet fast?

The reply to this question ever depends on which plans are available in your surface area. No matter the fastest plan that any provider might offer (say, the 3,000Mbps Gigabit Pro plan from Xfinity), it's moot if it isn't available at your address. So, for instance, AT&T's new Internet 5000 plan is the fastest residential plan you can detect from a national ISP, but it'due south not bachelor to all AT&T areas. Currently, it covers just over five meg households across seventy metro areas.

For a 3rd-party perspective on what'southward fast, the speed-testing website Ookla tracks ISPs based on its scoring organisation that looks at both download and upload speeds. Using the most recent metrics taken during the first quarter of 2022, AT&T came in fifth place, backside Verizon, Xfinity, Cox and Spectrum (in that order).

Similarly, AT&T ranks in fifth place when yous look at Ookla's Consistency Score -- a different measure showing how often providers deliver broadband speeds to customers. Surprisingly, it wasn't even that close, with AT&T Cyberspace at 80.4% and the same four providers ahead of them between 84% to 90%.

Finally, remember that those scores consider all AT&T plans, not only the speedy fiber options. So the slower numbers from AT&T'southward DSL and fixed wireless plans come up into account here, besides.

Does AT&T offer any low-cost cyberspace options?

Yes. Access from AT&T is an affordable option for eligible households inside the 21 states that AT&T services. There are two tiers available. The first features internet service up to 10Mbps for $v-$10 a month. The newest tier features up to 100Mbps symmetrical speeds for $30 a month.

Both plans are available for express-income households participating in the Supplemental Diet Assistance Program or getting Supplemental Security Income benefits. All households that qualify for the government'south Affordable Connectivity Program will besides qualify for Access from AT&T.

How can I abolish my AT&T Internet?

You can start the procedure by going to the AT&T Contact United states page. You can abolish AT&T Internet at any time without an early termination fee since no contracts are required for service. Notwithstanding, since you go billed on a month-to-calendar month basis, you will non receive a refund or credit if yous cancel earlier the end of your billing cycle.

Also, pay attention to the pocket-sized print of some of your promo offers. If you have an internet plan that gets you complimentary HBO Max, for example, you'll lose that access upon cancellation.

Lastly, if you lot want to transfer your service, rather than cancel (for a awaiting move, for example), you can contact an AT&T moving specialist at 800-288-2020.

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Source: https://www.cnet.com/home/internet/att-internet-review/